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EXPERTISE

Overview where it matters.
Depth where it counts.

Senior consultancy and hands-on delivery for Microsoft Dynamics 365 and Power Platform, from business process to supporting technology.

01Process and CRM redesign02Solution Architecture03Integrations and data04Hands-on delivery
01

Process and CRM redesign

The process has changed. Your CRM has not.

When teams work in different ways, workarounds, duplicate entry and unclear handovers appear. I bring process, information and responsibilities together and translate them into a setup that supports the people doing the work.

  • Sales, Customer Service, Field Service and Project Operations
  • Customer Insights, Omnichannel and shared customer information
  • Handovers between Sales, Service, Operations and other teams
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02

Solution Architecture

Good architecture makes choices explicit.

I look at the complete picture: process, applications, data, security, integrations and support. This clarifies what belongs in Dynamics 365, where Power Platform adds value and which choices keep the solution manageable.

  • Application landscape, data model, security and solution design
  • ALM, environments, governance and integration decisions
  • Technical leadership, team guidance and an independent second opinion
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03

Integrations and data

Information should move with the work.

A business process does not stop at the edge of an application. I design and build integrations and automation with clear ownership, reliable error handling, monitoring and attention to data quality.

  • Dataverse, REST and custom APIs and Azure integrations
  • ERP, finance, data warehouse and other external systems
  • Power Automate, SharePoint, Teams and document flows
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04

Hands-on delivery

Architecture creates value when it works in practice.

I combine architecture with development. An idea can quickly become a prototype and then be built, tested, released and improved with the people who use the solution.

  • Model-driven apps, canvas apps and Power Pages
  • Power Automate, AI Builder and Power Automate Desktop
  • JavaScript, TypeScript, C# plugins and custom components
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Broad platform expertise.
Applied in practice.

My expertise spans Dynamics 365 processes, Power Platform, development, integration and technical leadership.

Dynamics 365

Customer ServiceField ServiceSalesProject OperationsCustomer InsightsOmnichannel

Power Platform

Power AutomateModel-driven appsCanvas appsDataversePower PagesAI BuilderPower Automate Desktop

Development & integration

REST & custom APIsC# pluginsJavaScript / TypeScriptAzure integrationsSharePoint & TeamsERP & external systems

Architecture & delivery

Solution ArchitectureProcess redesignALM & environmentsAgile / ScrumTeam LeadWorkshopsTraining & adoption

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